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Support & Documentation

Get answers from our knowledge base, submit a ticket for hands-on help, or join 6,000+ members in our community forum.

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Three Ways to Get Support

Whether you prefer self-service docs, direct support, or community advice — we've got you covered.

Documentation & Knowledge Base

Step-by-step guides for every BuddyX feature. Installation, configuration, customization, plugin integration, troubleshooting — over 200 articles covering everything from first setup to advanced customization.

  • 200+ detailed articles
  • Step-by-step screenshots
  • Searchable knowledge base

Priority Support Tickets

BuddyX Pro users get priority email support with responses within 24 hours on business days. Our WordPress experts have 14+ years of experience with BuddyPress, BuddyBoss, and community platforms.

  • 24-hour response time
  • WordPress & BuddyPress experts
  • Monday–Friday, 10AM–7PM GMT

Community Forum

Join our Facebook group with 6,000+ BuddyX users. Get advice from fellow community builders, share your projects, and learn from real implementations across industries.

  • 6,000+ active members
  • Real-world implementation tips
  • Direct feedback from our team
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200+
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Support FAQ

How do I submit a support ticket?
Visit wbcomdesigns.com/support and create a ticket with your issue details. Include your site URL, WordPress version, and screenshots if possible. Pro users get priority handling.
Is support available for the free BuddyX theme?
Free theme support is available through our WordPress.org support forum and Facebook community. For priority email support, upgrade to BuddyX Pro.
What's covered under support?
Theme-related issues including installation, configuration, customization guidance, and plugin compatibility. We don’t cover custom development, third-party plugin bugs, or hosting issues — but we can point you in the right direction.
Where can I find video tutorials?
Our YouTube channel (@WbcomDesigns) has plugin overviews, setup walkthroughs, live Q&As, and tips for getting the most out of BuddyX.

Still Need Help?

Our team responds within 24 hours. Tell us what you're building and we'll help you get there.

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