I recently purchased the Buddyx Theme…
I recently purchased the Buddyx Theme and the support that I have been receiving from WBCom is nothing short of amazing! They truly stand behind their product in every sense!
Support
Pick the channel that fits.
Free users get the community forum and the public knowledge base. Pro users add a private queue, priority email support and a first reply within one to two business days, ahead of free users.
24hPro SLA 3channels 99%resolved in 1 reply
Documentation
Free + Pro theme docs with installation guides, integrations, hooks, and filters. Topic-indexed for fast lookup.
Browse docs
Community forum
Free users post on WordPress.org. Other BuddyX users answer first, the Wbcom team picks up the rest.
Open the forum
Priority queue
Pro license holders get a private ticket queue answered before free users, within one to two business days.
Open a ticket
FAQ
Common questions
How do I get support for BuddyX Free?
Use the WordPress.org BuddyX support forum, the public knowledge base, and the Wbcom Designs community. Pro users get priority email support and a private queue.
What is the response time for Pro support?
Under 24 hours on business days. Priority tickets get a faster lane. Most issues resolve in the first reply.
Do you help with custom development?
Limited custom work is covered for Pro license holders. Larger custom builds go through our setup packages or scoping calls.
Where are the docs?
Two full doc sites - one for BuddyX Free, one for BuddyX Pro. Hosted on store.wbcomdesigns.com. The /docs/ page on this site links to both with a topic-by-topic index.
I think I found a bug. Where do I report it?
Pro users open a ticket. Free users use the WordPress.org forum or open an issue in the public GitHub repo. Tag with the BuddyX version + a reproducible example.
Do you offer phone support?
Not by default. Priority Pro tickets that need a live walk-through get a scheduled video call instead. Most tickets resolve over email faster.