Modern order processing software does far more than move data between systems — it enforces business rules that prevent oversells, prioritize shipments for VIP customers, and automatically split or consolidate orders to optimize cost and speed. For example, a multi-channel order management setup can route a marketplace order to the nearest fulfillment center, while routing a wholesale order to a dedicated B2B warehouse, all using the same sales order system. That reduces transit times and shipping costs and improves delivery predictability.
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Why businesses need Order Management Software
The environment is harder to manage and more opportunity-rich than ever. Global ecommerce continues to grow rapidly — analysts project multi-trillion-dollar online sales and rising mobile commerce — and successful brands now sell on multiple marketplaces, social channels, and their own storefronts simultaneously. Multi-channel selling means more orders, more SKUs, and more edge cases (partial shipments, split fulfillment, returns across channels). For these reasons, modern order processing software must combine scale with accuracy.
Key benefits you should expect today: automated order processing (less manual entry), inventory and order management that keeps stock in sync across channels, ecommerce order tracking that updates customers in real time, built-in automation for allocations and returns, and analytics that turn operational data into smarter purchasing and sales decisions. These tools also plug into CRMs, ERPs, shipping providers, and 3PLs so your sales order system connects to the rest of your tech stack.
What is Order Management Software?
Order Management Software (OMS) is a type of operations software that automates and orchestrates the lifecycle of a sales order — from receipt through fulfillment, returns, and reconciliation. At its core, an OMS acts as the single source of truth for orders and inventory across all sales channels, removing manual reconciliation and enabling consistent, predictable fulfillment.
An OMS accepts orders from webstores, marketplaces, point-of-sale systems, EDI links, and marketplaces, and then applies business rules to route each order to the optimal fulfillment location — whether that’s a warehouse, retail store, or third-party logistics partner. Real-time inventory sync and allocation prevent oversells by keeping stock counts accurate and reserving items the moment an order is accepted.
Modern systems include native returns and RMA workflows so customers can initiate returns and teams can process refunds, exchanges, or refurbishment flows without manual bookkeeping. Shipping and fulfillment integrations handle label printing, carrier rate-shopping, and 3PL API orchestration; analytics and dashboards provide visibility into fulfilment times, stockouts, margins, and vendor performance so purchasing teams make smarter replenishment decisions.
15 Best Order Management Software
1. NetSuite Order Management
NetSuite’s Order Management module is part of Oracle NetSuite’s broader cloud ERP platform. It’s built for companies that need a unified ERP + OMS solution: native accounting, inventory, and order orchestration in one system. NetSuite often appeals to midsize and enterprise customers that want deep financial integration with order workflows and advanced price/promotion management. NetSuite has been adding AI-driven quoting and pricing capabilities across its suite in 2025.
Features
- Centralized order lifecycle view with financial reconciliation.
- Distributed order management and intelligent order routing.
- Multi-currency, multi-location inventory and lot/serial tracking.
- Promotion engine and pricing management across channels.
- Returns/RMA workflows and credit memos.
- Native ERP modules (GL, AR/AP, procurement) for end-to-end operations.
- Open APIs and broad partner ecosystem for 3PLs and marketplaces.
Pricing: NetSuite pricing is modular and typically quoted per organization; many implementations start in the low thousands per month (base + users + modules).
Pros
- Deep ERP + OMS integration reduces reconciliation and data silos.
- Scales from midsize to global enterprise with strong reporting.
- Strong partner ecosystem for industry-specific add-ons.
Cons
- Higher total cost of ownership; licensing and implementation can be expensive.
- Complexity — requires careful scoping and experienced implementation partners.
2. Zoho Inventory
Zoho Inventory is a cloud-first inventory and order management tool designed for small to mid-sized sellers who want tight integrations with Zoho’s ecosystem (CRM, Books) and marketplaces. It’s accessible, quick to set up, and includes many built-in automations for order processing software aimed at growing ecommerce sellers. Zoho lists transparent tiered pricing on its site.
Features
- Real-time stock sync across stores, warehouses, and marketplaces.
- Order fulfillment automation (picklist, packing, partial shipments).
- Purchase orders, vendor management, and dropshipping workflows.
- Barcode scanning, batch and serial tracking.
- Integrations with Shopify, Amazon, Etsy, QuickBooks, and Zoho apps.
- Customer portal and invoicing (via Zoho Books).
Pricing: Tiered plans: free/entry tiers exist; Standard and Professional plans scale by monthly orders and locations. See vendor pricing for the latest regional rates.
Pros
- Excellent value for SMBs; friendly UI and quick time-to-live.
- Strong integrations with Zoho ecosystem and common marketplaces.
- Good starter features for inventory and order processing.
Cons
- Less suited for complex enterprise workflows or heavy customizations.
- Advanced features (multi-location or high-volume limits) require higher tiers.
Also Read: Best Application Lifecycle Management Tools
3. TradeGecko (QuickBooks Commerce)
TradeGecko rebranded and merged into QuickBooks Commerce — a product Intuit consolidated as part of its commerce offering. It served as an inventory-first order management solution for wholesalers and D2C sellers; since integration with QuickBooks, it’s a logical fit for companies that want accounting + inventory tightly coupled. Availability and packaging have changed under Intuit’s umbrella, so check region availability before planning migration.
Features
- Centralized catalog and SKU management.
- B2B wholesale features (price lists, portals) and order entry.
- Multichannel inventory sync and reorder automation.
- Sales order management and basic warehouse features.
- Accounting sync with QuickBooks Online.
Pricing: QuickBooks Commerce historically offered plan tiers; current pricing varies and may be bundled with QuickBooks Online — check vendor or reseller. G2 lists legacy plan info (e.g., founder tiers).
Pros
- Tight accounting sync with QuickBooks bookkeeping.
- Useful for wholesalers needing B2B order flows and portals.
- Familiar UI for QuickBooks users.
Cons
- Transition from TradeGecko to QuickBooks Commerce changed available offerings regionally.
- Not as feature-rich for complex fulfillment as standalone OMS providers.
4. Cin7
Cin7 offers a robust inventory + order management platform that’s particularly strong for multi-channel retailers and brands that need 3PL/EDI and POS integrations. It positions itself as an all-in-one system (inventory, POS, EDI, marketplace connectors), favored by brands that combine wholesale, retail, and ecommerce. Pricing has tiered Core and Omni editions aimed at scale.
Features
- Real-time inventory and order sync across marketplaces and stores.
- Built-in POS and 3PL connectors; EDI for retail partners.
- Manufacturing / kitting support and BOMs for light production.
- Automated purchase orders and replenishment rules.
- Reporting, forecasting, and SKU-level margins.
Pricing: Cin7 Core and Omni plans with starting prices often reported in the several-hundreds per month range (e.g., Core editions from roughly $349/month, with higher tiers and Omni at custom pricing).
Pros
- Strong multi-channel and wholesale/retail feature set.
- Good for brands juggling D2C and B2B channels.
- Wide list of integrations for marketplaces and 3PLs.
Cons
- Can be expensive for smaller merchants.
- Implementation requires planning for complex setups.
5. Brightpearl
Brightpearl is a retail-focused operations platform that bundles order management, inventory, and accounting designed specifically for omnichannel retailers. It emphasizes automation, financial controls, and retail KPIs — a fit for merchants doing $1M+ throughput who want a retail-specific sales order system. Brightpearl often works on bespoke pricing with setup and implementation services.
Features
- Omnichannel order routing with automatic allocation.
- Retail accounting and financial posting integrated with orders.
- Warehouse and returns management with 3PL connectors.
- Automated workflows for promotions, refunds, and fraud checks.
- Customer and CRM data for omnichannel service.
Pricing: Brightpearl typically offers tailored pricing for growth-stage retailers; public reports list starting points in the mid-hundreds/month with bespoke proposals depending on transaction volume.
Pros
- Built specifically for retail & omnichannel needs.
- Finance + order management reduces reconciliation overhead.
- Strong customer support and implementation offerings.
Cons
- Pricing is bespoke — less transparency for small buyers.
- Not ideal for pure-ERP use cases without retail focus.
6. Linnworks
Linnworks is a multi-channel commerce operations platform well-known for marketplace connectivity, automation rules, and shipping integrations. It helps sellers centralize order processing across Amazon, eBay, Shopify, and others, and includes inventory forecasting and a partner network for value-added services. Linnworks ties well into sellers looking for a marketplace-first order processing software.
Features
- Marketplace-first order aggregation and automation.
- SKU and stock synchronization across channels.
- Pick/pack/ship tools and automated carriage selection.
- Stock forecasting, replenishment, and reporting.
- API-first platform for custom integrations.
Pricing: Pricing often scales with order volume. Reported tiers include a free/community tier and paid tiers (Professional commonly cited around $200/month upward to enterprise pricing).
Pros
- Great for sellers with heavy marketplace footprints.
- Strong automation and rule-based order flows.
- Flexible integrations and developer-friendly APIs.
Cons
- User experience can be technical for non-technical teams.
- Pricing and features can be complex for small-volume sellers.
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7. Ordoro
Ordoro focuses on shipping-first order management for small to mid-sized ecommerce sellers, combining shipping label automation, dropshipping, and inventory control. It’s useful for brands that want a shipping- and dropship-oriented order management layer with deep carrier integrations and label discounts.
Features
- Multi-carrier label printing and rate shopping.
- Inventory sync and supplier/dropship automation.
- Kitting, returns, and vendor cost updates.
- QuickBooks accounting sync.
- Automation rules for routing and splits.
Pricing
Ordoro separates Shipping and Inventory tiers. Shipping tiers include a free starter (limited labels), with Premium shipping plans (~$149/month) and inventory plans (Advanced at ~$349/month).
Pros
- Excellent shipping automation and label handling.
- Clear choice for dropshipping and small warehouses.
- Quick time-to-value and straightforward UI.
Cons
- Inventory features are less advanced than full OMS/ERP platforms.
- Larger-scale inventory automation requires higher-priced plans.
8. Skubana (now Extensiv)
Skubana was rebranded under Extensiv (Extensiv Order Management) and targets high-volume ecommerce merchants and marketplace-first brands. It centralizes inventory, purchasing, and fulfillment with a focus on analytics and automation to support scale. Extensiv’s offering supports unlimited users and warehouses in many packages and is positioned as an alternative to full ERP implementations.
Features
- Centralized inventory and order management for complex marketplace stacks.
- Advanced analytics and forecasting for SKU-level decisioning.
- Vendor and purchase order automation.
- Integrations to major marketplaces, WMS, and shipping providers.
- Scalable architecture for high order volumes.
Pricing: Extensiv typically uses quote-based pricing and reports commonly show entry points around several hundreds per month (e.g., starting at ~$399/month) for basic packages.
Pros
- Designed for scaling ecommerce merchants.
- Strong data and automation features to reduce manual work.
- No hard limits on users or warehouses in many packages.
Cons
- Custom pricing and implementation needed — less transparent for DIY buyers.
- Might be overkill for very small merchants with simple flows.
9. Odoo Order Management
Odoo approaches order management as part of a modular ERP suite — customers can pick Order, Inventory, Purchase, and Accounting apps to build an integrated sales order system. Odoo attracts fast-growing SMBs and mid-market companies that like modularity and open customization, with cloud-hosted SaaS and on-premise Community editions available. Odoo’s pricing model is flexible and depends on apps and users.
Features
- Modular order/inventory/warehouse apps with pick/pack/ship flows.
- Manufacturing resource planning (MRP) integration for made-to-order.
- Multi-warehouse, multi-company support and serial/lot tracking.
- Integrated accounting and purchase ordering.
- Marketplace and shipping integrations via apps.
Pricing: Odoo offers a Community (open source) edition and SaaS Enterprise pricing that depends on apps and users.
Pros
- Highly modular: pick only the apps you need.
- Cost-effective for companies that can self-manage or use implementers.
- Strong community and many third-party modules.
Cons
- Full-featured implementations require experienced Odoo partners.
- Add-ons and customizations can add to total cost and complexity.
10. SAP Commerce Cloud
SAP Commerce Cloud provides enterprise-grade commerce and order management capabilities, targeting complex B2C and B2B brands that need global scale, PIM, and advanced commerce features. Its order management capabilities tie tightly to SAP’s broader enterprise stack (S/4HANA, ERP), making it appropriate for large retailers and manufacturers. Pricing is enterprise and quote-based.
Features
- Intelligent sourcing and fulfillment rules; returns self-service.
- B2B and B2C capabilities with complex pricing and catalogs.
- Deep integration with SAP ERP for financial and supply chain flows.
- Scalable architecture for global commerce rollouts.
- Product content management (PIM) and multi-site stores.
Pricing: Enterprise, custom pricing — contact SAP for tailored quotes (pricing typically reflects enterprise-grade feature and support levels).
Pros
- Robust enterprise features for global commerce complexity.
- Tight integration with SAP back-office systems.
- Broad feature set for B2B and B2C scenarios.
Cons
- High implementation and licensing costs.
- Not suitable for small businesses or quick launches.
11. Salesforce Order Management
Salesforce Order Management (part of the Salesforce Commerce portfolio) extends Commerce Cloud with order lifecycle orchestration, service and returns integration, and a 360° customer view. It fits organizations invested in the Salesforce ecosystem that want native CRM + OMS capabilities and AI-powered order orchestration. Pricing is typically contact-for-quote and often bundled within Commerce Cloud packages.
Features
- Distributed order management, omni-channel inventory, and service integration.
- Native tie-ins to Service Cloud for post-purchase care and case resolution.
- Order orchestration and fulfillment rules with AI-enhanced insights.
- Returns management, payment and invoicing integrations.
- AppExchange integrations and broad partner network.
Pricing: Salesforce lists Order Management editions and recommends contacting sales for pricing. enterprise-grade pricing varies by modules, GMV, and region.
Pros
- Native CRM + OMS integration for end-to-end customer context.
- Strong AI, analytics, and ecosystem (AppExchange).
- Scales for global enterprise commerce.
Cons
- Can be expensive and complex to implement.
- Steep learning curve for teams new to Salesforce.
Also Read: How to Set Up Salesforce Integration in WooCommerce
12. Veeqo
Veeqo combines shipping, inventory, and order management with a simple interface aimed at retailers and ecommerce brands. Veeqo’s model emphasizes free-to-use core features with premium add-ons and carrier discounts, making it attractive for businesses that want multi-channel order management with strong shipping tools.
Features
- Real-time syncing of orders across Shopify, Amazon, eBay, and marketplaces.
- Pick & pack workflows, barcode scanning, and warehouse tools.
- Built-in shipping rates, label printing, and carrier discounts.
- Returns management and inventory forecasting.
- Reporting dashboard for sales and shipping metrics.
Pricing: Veeqo has free-tier shipping and inventory tools and paid plans with expanded features; third-party listings report pricing tiers roughly between $70–$680 depending on features and seats.
Pros
- Strong shipping and fulfillment focus with good carrier integrations.
- Free entry-level access lowers the barrier for trials.
- Friendly for SMBs and fast to implement.
Cons
- High-tier pricing can climb for larger warehouses.
- Some users want deeper enterprise analytics than offered out of the box.
13. Orderhive
Orderhive is a practical, SMB-focused inventory & order management platform that centralizes inventory, orders, and fulfillment across channels. It offers a straightforward setup, automation rules, and a reasonable price point for growing merchants and small distributors.
Features
- Multi-channel inventory sync and order routing.
- Automated purchase orders and supplier management.
- Warehouse management, pick lists, and barcode support.
- Dropshipping automation and partial shipment handling.
- Reporting and alerts; API for custom integrations.
Pricing: Orderhive typically lists several subscription tiers (Essentials, Pro, Pro Plus, Enterprise) with reported starting prices in the low hundreds per month.
Pros
- Affordable for SMBs; quick to set up.
- Good feature set for the price — inventory and order automations included.
- 3PL and shipping integrations available.
Cons
- User interface and reports aren’t as polished as larger vendors.
- Enterprise features and advanced automations may be limited.
14. ShipBob OMS
ShipBob is best known as a 3PL/fulfillment provider with a corresponding order management and fulfillment dashboard. Many D2C brands use ShipBob for outsourced warehousing and fulfillment while relying on ShipBob’s OMS for visibility and ecommerce order tracking. Pricing is fulfillment/volume-based and includes receiving, storage, picking, packing, and shipping fees.
Features
- End-to-end fulfillment (receiving, warehousing, pick/pack, shipping).
- Real-time inventory across ShipBob fulfillment centers.
- Returns management and 3PL reporting.
- Integrations with Shopify, BigCommerce, Amazon, and other platforms.
- Built-in analytics for inventory health and fulfillment costs.
Pricing: ShipBob uses per-order and per-activity fees (receiving, storage, pick/pack, shipping). Costs scale by order volume and geography; contact ShipBob for a custom rate card.
Pros
- Hands-off fulfillment scaling for D2C brands.
- Global warehousing network reduces transit times and cost.
- Integrated OMS visibility into 3PL-managed inventory.
Cons
- Less control over fulfillment operations versus an in-house WMS.
- Pricing complexity and occasional rate adjustments require careful margin modeling.
15. Katana MRP
Katana is an MRP-focused production and inventory platform aimed at manufacturers and makers who need to manage production workflows and inventory in addition to sales orders. It’s particularly strong for small manufacturers and hybrid makers who sell direct and wholesale and need a unified manufacturing + order management workflow. Katana offers free and paid plans with flat-rate tiers.
Features
- Real-time inventory visibility tied to production and sales orders.
- Material requirements planning (MRP), BOMs, and work order management.
- Multi-location inventory, serial/lot tracking, and cost tracking.
- Integrations with popular e-commerce platforms and accounting tools.
- Unlimited users on many paid plans (helpful for shop-floor teams).
Pricing: Katana offers a free starter tier with limits (e.g., SKU/location limits) and paid tiers (Standard, Professional) that typically start in the mid-hundreds per month (e.g., $359–$399+ depending on billing frequency).
Pros
- Designed for manufacturers — strong MRP plus order management.
- Clear pricing tiers and free trial/demo options.
- Good for businesses that blend manufacturing and ecommerce sales.
Cons
- Not a full ERP — advanced accounting and enterprise features need external systems.
- Onboarding production teams to new MRP processes takes time.
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How to Choose the Right Order Management Software
Picking an order processing or sales order system is part technical, part organizational. Below are the critical factors and how to weigh them.
1. Channels & Volume (Scale)
Small ecommerce stores with one storefront may prefer lightweight systems like Zoho Inventory, Ordoro, or Veeqo. Multi-channel sellers (marketplaces + direct) should prioritize multi-channel order management and marketplace integrations (Linnworks, Cin7, Extensiv). Large enterprises or brands with complex finance needs gravitate to ERP-based OMS (NetSuite, SAP, Salesforce). Match the expected daily order volume and SKU count to vendor throughput limits and pricing models.
2. Integrations & Tech Stack Fit
Ensure the OMS integrates natively with your ecommerce platform (Shopify, Magento, BigCommerce), accounting system (QuickBooks, NetSuite, ERP), WMS/3PL, and shipping carriers. API availability matters if you need custom integrations or middleware. Vendors like Odoo and Linnworks are API-friendly.
3. Automation & Business Rules
Look for a rules engine to automate allocation, split shipments, and fulfillment prioritization (e.g., VIP customers, nearest warehouse). Automation reduces manual ticket volume as you scale.
4. Inventory & Replenishment Capabilities
Inventory and order management must give reliable safety stock, reorder suggestions, and support for batch/serial tracking if you need traceability. Manufacturing businesses need MRP features (Katana, Odoo).
5. Returns & Reverse Logistics
A mature OMS includes RMA flows, vendor returns, and reverse logistics tracking — improving customer experience and simplifying refunds/repairs.
6. Analytics & Reporting
Look for out-of-the-box reports for fill rates, days of stock, GMV by channel, and fulfillment lead time. Advanced users might need BI exports or native dashboards.
7. Pricing Model & Total Cost of Ownership (TCO)
Understand licensing (per-user vs. flat), transaction or order-volume fees, and implementation and support costs. ShipBob uses fulfillment-based pricing; NetSuite and SAP use modular licensing. Run a 12–24 month TCO calculation including implementation, training, and ongoing maintenance.
8. Implementation & Support
Rapid DIY implementations are possible with cloud-first solutions (Zoho, Veeqo, Ordoro). ERP-based OMS (NetSuite, SAP) usually require certified partners and structured programs.
9. Future Roadmap & AI/Automation
Check vendor roadmaps for AI assistance (automated allocation, fraud scoring), improved machine-learning forecasting, and WMS/robotic integration. Larger vendors (Oracle NetSuite, Salesforce) are increasingly adding AI capabilities.
Final Thoughts on Order Management Software in 2025
Order Management Software sits at the heart of modern commerce operations. In 2025, the business case is stronger than ever: omnichannel selling, higher customer expectations for fast delivery and real-time ecommerce order tracking, and the accelerating need for automation all mean that manual spreadsheets and siloed systems can no longer keep up. The right OMS creates a unified view of orders and inventory, ensuring that teams can deliver on time while minimizing errors and oversells.
For growing brands, an OMS reduces the friction of juggling multiple channels and warehouses, while providing scalable automation for order routing, stock allocation, and fulfillment. By giving visibility across the entire order lifecycle, these platforms not only reduce costly mistakes but also empower better forecasting, smarter purchasing, and optimized inventory turns. For enterprises, OMS solutions integrated with ERP or CRM systems extend the benefits further — linking financial, service, and supply chain data to provide a full-picture view of operations.
Another important dimension in 2025 is the role of AI and machine learning. From automated fraud checks and predictive inventory forecasting to intelligent order routing, OMS platforms are beginning to apply data-driven intelligence to improve efficiency. Businesses that adopt modern order management software position themselves to compete more effectively in a world where customers expect accurate stock availability, quick shipping, and seamless returns.
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