BuddyX
Get BuddyX Pro

Before You Contact Support

Free & Pro

Complete this checklist to get faster help.

Quick Fixes to Try First

Before emailing support, try these:

  • Clear browser cache - Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  • Clear site cache - If using caching plugin, purge all cache
  • Try incognito mode - Test in private browser window
  • Try different browser - Chrome, Firefox, Safari, or Edge
  • Wait 5 minutes - Sometimes servers need time to process

Information to Gather

Support needs this information to help you quickly:

1. Version Numbers

WordPress Version:

  • Go to Dashboard > Updates
  • Note the version number (e.g., 6.4.2)

BuddyX Pro Version:

  • Go to Appearance > Themes
  • Click on BuddyX Pro
  • Note version in theme details

PHP Version:

  • Go to Tools > Site Health > Info > Server
  • Find PHP version (e.g., 8.1)

2. Screenshot of the Problem

Take a screenshot showing:

  • The exact error or issue
  • The URL where it happens
  • Any error messages

How to screenshot:

  • Windows: Press Windows + Shift + S
  • Mac: Press Cmd + Shift + 4

3. Steps to Reproduce

Write down exactly how to see the problem:

  1. Go to [specific page]
  2. Click [specific button]
  3. See [specific error]

4. What You've Already Tried

List troubleshooting steps completed:

  • Cleared browser cache
  • Cleared site cache
  • Disabled plugins
  • Switched to default theme
  • Checked Site Health

Site Health Report

Copy your site info for support:

  1. Go to Tools > Site Health
  2. Click Info tab
  3. Click Copy site info to clipboard
  4. Save this text to include in your email

Plugin List

If asked, provide your active plugins:

  1. Go to Plugins > Installed Plugins
  2. Screenshot or list all active plugins

Support Email Template

Copy and fill in:

SUBJECT: [Brief description of issue]

WEBSITE URL: [your-site.com]

WORDPRESS VERSION: [e.g., 6.4.2]
BUDDYX PRO VERSION: [e.g., 5.0.0]
PHP VERSION: [e.g., 8.1]

PROBLEM DESCRIPTION:
[Describe what's happening]

STEPS TO REPRODUCE:
1. [First step]
2. [Second step]
3. [What you see]

WHAT I'VE TRIED:
- [List troubleshooting steps]

SCREENSHOT: [Attach image]

SITE HEALTH INFO: [Paste copied info]

Response Times

  • License holders: 24-48 business hours
  • Weekends/holidays: May take longer

Contact

Email: support@wbcomdesigns.com

Include:

  • Completed checklist above
  • Screenshot of issue
  • Site Health info

Related Documentation: