BuddyX
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Licensing & Updates FAQ

Free & Pro

Quick answers to license and update questions.

License Basics

What's included with my license?

Included Details
Theme files Full BuddyX Pro installation
Updates One-click updates for license period
Support Email support from our team
Documentation Full user and developer guides

How many sites can I use it on?

License Sites Support Period
Single Site 1 1 year
5 Sites Up to 5 1 year
Unlimited Unlimited 1 year

What happens when my license expires?

  • Theme keeps working - Your site continues normally
  • No updates - Can't download new versions
  • No support - Can't submit tickets
  • Renew anytime - Usually 50% discount

Activating Your License

Where do I enter my license key?

  1. Appearance > Customize
  2. Open Theme License panel
  3. Paste your license key
  4. Click Activate License
  5. Click Publish

Where do I find my license key?

  1. Log into wbcomdesigns.com/my-account
  2. Go to Downloads
  3. Copy your license key

Can I transfer my license to another domain?

Yes:

  1. Deactivate on old site (Customize > Theme License > Deactivate)
  2. Activate on new site with same key

You can also manage sites from your account dashboard.

How do I move my license to a new site if I can't reach the old one?

If the old site is gone, offline, or you no longer have access, you can't deactivate from its Customizer - so free the activation from your account instead:

  1. Log into wbcomdesigns.com/my-account
  2. Go to Licenses (or Downloads) and open your BuddyX Pro key
  3. Deactivate the old site's URL from the list of managed sites
  4. On the new site, go to Customize > Theme License, paste the same key, and click Activate License

Still stuck, or the site limit is full with a URL you can't remove? Email support@wbcomdesigns.com with your license key and we'll reset it for you.

Updates

How do I update the theme?

Automatic (license active):

  1. Go to Dashboard > Updates
  2. Find BuddyX Pro
  3. Click Update Now

Manual (license expired):

  1. Download latest from your account
  2. Appearance > Themes > Add New > Upload
  3. Replace existing version

Will I lose my settings when updating?

No. Customizer settings are stored in the database and preserved during updates.

Update failed - what do I do?

  1. Check your license is active
  2. Try manual update via FTP
  3. Increase PHP memory limit to 256MB
  4. Contact support if still failing

Related

Got a question? We're a friendly team - happy to help. Email support@wbcomdesigns.com